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| - So, in browsing Yelp, I see Bell Honda come up...and I'm here to tell everybody: I've had dealings with them on 4 occasions...and three have all been absolutely horrible, miserable experiences. I won't write a novel, but I'll try to give enough details to make sure you understand that these weren't isolated instances.
In 2006, I went in to shop for a minivan. I was shown several vans on the lot, then taken to Bell Acura by the salesperson, as both locations are owned by the same person; at the Acura dealership, I found the perfect van. I was brought back to Bell Honda and told the van would be coming soon. In the meantime, we started the paperwork and when they tried to sell the extended warranty, I was told that the Odyssey wasn't covered under the Honda Certified Used Cars warranty, because it wasn't being sold by a Honda dealership. Now, I'm not going to get into the ridiculousness of that statement, as there are so many problems with that statement...but, in the end, I had to pay $500 to get the van "certified".
Later, I was in the market for a Ridgeline and went into Bell Honda to shop around. Had a good experience with a salesperson, but unfortunately, the numbers weren't right for me to buy at that time; the salesperson took my info and told me if another Ridgeline came in that fit my criteria, he'd call me.
About 2 months later, I got a call from a different salesperson there, telling me they had a Ridgeline that fit my criteria. Bear in mind, my criteria were VERY specific, on both $ down and $ per month. I went in and was taken to the brand new Ridgelines...that I knew I couldn't afford. Dealt with the usual sales pitches as I'm asking the salesperson, repeatedly, "Are you sure you can get this to me within the guidelines I set?" Repeated answer: "Yes". In the end, they brought me in for signing paperwork and...in both aspects, it was going to cost twice as much as what I laid out. From that point forward, it became a comedy of errors as the sales manager asked me, point blank, why I was wasting their time, and why did I come in if I knew I couldn't afford the car. It was the most ridiculous experience in my life...especially when they lost MY car and left me stranded in their showroom for an hour.
About a year ago, I received a letter from Honda, notifying me of a problem with the power steering on these Odysseys; it wasn't a recall, per se, but we were told that they were extending the warranty on them and that we should go into our closest Honda dealership for replacement. We'd been having the issue with the power steering, so it made total sense to have it replaced, and I had my wife take the van in to our closest dealership...Bell Honda. She got there, showed the letter, told them about the power steering problem (low RPMs, the wheel was really hard to turn), and left. They called her later and told her to come on in, it was all done, and when she arrived (dropped off by a friend), she was told that the problem wasn't covered by warranty, as it was caused by a leaky power steering pump, and that she had to pay almost $500 in order to get the van back. This is a summer day...with two small children...she gave them a credit card and got the van back. From there, I got involved, and had the same Bell Honda experience I've learned is their standard operating procedure. I went in and was told that she brought the van in complaining about a leaky power steering pump (because, of course, everybody brings in a service bulletin letter when they want something repaired completely unrelated to it) and after I got REALLY pushy, I was told to bring in the van that Saturday and the service writer and his manager would take a look, determine if the power steering pump should be covered (of course, their "fix" didn't do anything about the low RPM issues), and they would discuss reimbursing us. I came in on Saturday and...the service writer wasn't there, and the manager had no idea what I was talking about. It took me almost an entire year of dealing with Honda customer service to get reimbursed our $500 and get the power steering replaced under warranty (at Arrowhead Honda, who've been pretty good to us).
Word of warning: fear Bell Honda. They will do anything, ANYTHING to make an extra buck.
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