Dropped my Macbook air off for a repair and the guy told me it would take 3-5 days for repair (including the weekend). I did get it back the 5th day although I was worried all weekend because when I called them they said they had no idea how far along my laptop was and they couldn't even give me an estimate on when I was getting it back. However, I did get it back and they were very nice to me even though I may have been a little sassy on the phone with them.