While I do frequent Brio, it truly is hit or miss. Typically the service is always great but this past week it wasn't even busy and the service was awful to say the least.
Brio is the perfect spot for a date, celebration, or just a good meal. They have reasonable prices and the food is always good.
I typically always get the sliced steak salad. It's delicious. I have gotten the lobster bisque a few times and it's overly salty and doesn't have almost any lobster meat in it.
My friends have gotten several different dishes and always enjoy them. This past time we had the beef carpaccio which is presented very nicely but it's definitely not the best I've ever had.
A huge plus to me is Brio's loyalty program. Almost every time I dine here I have a $10 off on my card which is great! If you don't bring your card they can easily look it up with your phone number as well! How convenient!
While i'll definitely be back I think they have a few things to improve their overall customer experience.