Update--service is a bit better than before (compared to a year ago) however, the wait time is still on the longer side. As for taste, it is still on the lower quality. Their milk teas and bubble teas are still powder based which doesn't surprise me as it is part of a chain. However it blows my mind that something as simple as milk tea requires powder packets for the sake of convenience. As for their coffees, I'd love to see the beans treated with the respect they deserve. There's much more than just sticking a label on it "from Ethiopia" or "Fair Trade". Overall, it's not somewhere I would choose to go to.