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  • Have been very loyal lululemon customer have spent a fortune here. WORST customer experience here ever today. Just tried to return an item that was purchased 10 days ago at full price, still brand new with tags, and have original receipt (return policy is 14 days as many of you know). Was told by the employee ERIN "if you want to return it, I can only give you the sale price because it's on sale now." WHAT?!?!? Asked for an explanation as to why this was the case when I paid full price, never wore it, and have my receipt. I could understand if I didn't have my receipt, or if I wore it. She said "well the item has been carried in the store for a month now." WTH does that have to do with my situation??? Normally everyone is this store is awesome! Always extremely helpful in finding sizes and making recommendations. But ERIN has been rude once before, but this time she was over the top rude and condescending! Erin is a Caucasian female, shoulder length blonde hair, about 5'6", medium build. Avoid her at all costs!
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