I've been coming here for the past 2 years, and they are very helpful and friendly. The wait is super long during tax season, so I would recommend coming 2-3 weeks after everyone has gotten their W2 at work. They extend their hours to take care of everyone who has signed in before a certain time when it's their busy season. After that, they close at like 5:00PM. I usually call to make sure because sometimes they close at 5:30PM. Anita and her daughter are very nice and helpful!