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  • We come here all of the time, but this last time we came in we were truly disappointed. I ordered the Lano Poblano burger, but without the bacon & sauce and with extra poblano. I was brought out the classic burger instead. I explained what I had ordered and the serve picked up the bun to establish it was wrong and said he'd bring the right burger out. Just a minute later, the same burger came back out to me with poblano added to it. When I asked if it was the same burger I was told it was, and I complained because he had touched it and brought it back out. He then said he'd re-fire it for me. It was brought back out, this time with bacon. I took the bacon off, which wasn't a big deal, but was frustrating because after 3 tries, my order was still wrong. Our fries came out cold as well. At no point was a manager called, etc. Very frustrating as we come here all of the time, and now I'm not sure we'll be back for awhile.
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