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  • My review will be about the to-go service, but every time we have gone to this location, we tell ourselves we will never come back again. We would rather drive to the Chili's in the Superstition area even though it's further away for better service. Last night, I called this location to order for pick-up. I called and was immediately placed on hold for about 6 minutes. I hung up and called again and the girl who answered took my order of honey chipotle crispers. Pretty easy order to fulfill. I get there at the estimated 15 minutes the girl told me over the phone, paid right when I walked in the door, and was told my order will be ready in a few minutes. As I was standing there waiting, I noticed there were a few different bags of food ready to be picked up. One looked like one entree, which is all I ordered, but I thought to myself, "the girl said my order will be ready in a few minutes... So that couldn't possibly be my order. She can't be THAT oblivious..." About 10 minutes goes by, I see a blonde manager walk by casually without asking if I had been helped, and I see people coming and going with the food they picked up. I finally start to doubt the to-Go girl that helped me, so I ask someone working alongside her if that bag of food is for me. She checks it and reads off my name, hands it to me without saying anything, and I am left feeling completely infuriated and shocked that my food was sitting there, READY FOR ME TO TAKE WHEN I GOT THERE, but THE COMPLETE DISORGANIZATION AND UNPROFESSIONALISM OF THE EMPLOYEES AT THE TO-GO AREA CAUSED ME TO HAVE TO LEAVE WITH COLD FOOD. I was tempted to shove it back in there faces and ask them to make me another order that ISN'T cold, but then I would've been sitting there for who knows how long while my son and my husband are waiting for me in the car. I will never go back to this Chili's ever again. Every single employee there needs a crash course on customer service and a restaurant workplace in general. I hope someone from this location and corporate reads this.
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