Was recommended I pre-order doughnuts so I did, pre-paid as well. When it was time for me to pick up they weren't set aside for me but the cool night shift lady tried to accommodate the misfortune by offering other items, I decided to see Lance in the morning to get my money back. The lady showed me the clipboard with my name, my order, and the fact I paid.
I don't live remotely close to the area so it took me another day to come out but I arrived. While standing in line Lance was taking care of a customer and asks me what I needed, I told him just to get my money back and he laughed and said "yea right". Talk about embarrassing, the customer behind me who was waiting for his girl to complete the purchase laughed at me and Pink Box's unofficial worker who opens doors for people chuckled at me too.
When asked what I was talking about I explained my situation and his cashier said she recognized my name but doesn't know what happened.
Lance refunded my money back in good faith, but it'd be kinda awkward to go back to a place that just embarrassed me? We'll see, doughnuts are still good.