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| - My friend brought me to Masa sushi for the first time and I'd have to say that I will not be returning; mainly because of service. First of all, the outside was unattractive. The banner /sign looked a tad cheap. We had the AYCE dinner and there were four of us. When we entered the restaurant it was empty, there were only about 3-4 tables that had customers including ourselves on a Saturday. None the less I kept an open mind.
Like all restaurants there are some good items and some items that are just okay. Most of the food was decent. The bacon wrapped shrimp was delicious as well as the coconut shrimp. I was disappointed with my teriyaki salmon; the cut was too thick and dry. The rolls were okay, nothing special but not terrible, I would probably order them again with the exception of the deep fried spicy salmon roll which wasn't spicy and the fish was dry. Also, behind the crunchy layer was a mushy dough layer then came the fish. I did not enjoy the mushiness. Other than that all the other items are just as decent as other AYCE sushi places.
I didn't think my meal was worth what I paid because I've been to many sushi restaurants with much better food, excellent service, upscale atmosphere and I paid the same or less than what I paid at Masa Sushi.
We tried very hard not to over order and we liked it that they had the option to order single pieces and we aren't forced to order 4 per orders. At the end of the meal we had 1 coconut shrimp, 2 salmon sashimi (my clumsy friend dropped 1 sashimi on the table by accident), 1 butterfish, half a salmon teriyaki and majority remaining of the deep fried spicy salmon roll left over. We were now ready for our ice-cream dessert. We asked the server if we could order some ice-cream. She started mumbling unhappily and pointed to our remaining food. Her facial expression went sour. She told us that they do not waste food and asked us to try to finish. We ate the remaining sashimi except the one that dropped. We told her we were very full and tried to finish what we could, we didn't like the roll and she said' if you didn't like the roll it is fine but what about the other food" and then started pointing at each individual item. My friend explained she had dropped one and that we didn't like the salmon. I did not like it that she pointed out each item and questioned us. I felt as if we were being interrogated and belittled. It was awkward and uncomfortable; the waitress also looked very unhappy and upset. She walked over to her co-worker and I am 100% positive they were talking about us. If you are going to talk about your customers, be smart and talk in the back. She was not polite. I do not appreciate going to a sushi place and worrying if I'll be questioned about every item I cannot eat when I ate 97% of the meal. There are better ways to address leftovers and I understand if she had said something if there was a huge quantity of food left but there were only a few items. At this point our bill was $100 and there was so little food left. It made me feel like the restaurant was cheap.
My dinner was ruined because of servers who aren't polite and have not been taught proper etiquette. If I was a server I would never want to make my customers feel uncomfortable and I would always want them to leave smiling.
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