I've been to some really shitty chain places, but this is the worst! Called in my order- which took about 10 minutes because the girl kept putting us on hold to talk to someone in the background. I asked to substitute the pepper jack cheese FOUR times. When picking up, three people walked by to seat us and we told them each that we were there to pick up but none of them grabbed our food or seemed to know where it was. Finally after I started to steam and get loud someone found our food. I had ordered avocado with mine and getting in the car found I had gotten no avocado. I sent my friend back in there and he came out SEVEN minutes later for like two slices of avocado. He said people walked past him and he couldn't get anyone's attention. NEVER AGAIN will I even ATTEMPT to order from this establishment! Absolutely ridiculous.