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| - Okay so before I go into some detail and explain my updated review let me just start by saying that I really hate to have to give this update because this really is my favorite Surprise nail salon. But I know fellow Yelpers appreciate HONEST, REAL, & CANDID reviews.
I'm no Pedicure junkie but I do get them several times a year however, I don't get them for just the finished results of pretty pink polish. I pay for pedi's because I love the massages, grooming, scrubbing, and the pure relaxation. I also don't ever just get the basic pedi as I always end up chaning my own polish after a few days anyway. I want only want the works so unless I'm completely splurging for the "VIP", I usually go for the "Deluxe" pedi which includes everything of a basic pedi (nail grooming, hot towel, & hot stone massage); added to the Deluxe is sea salt treatment, and callus remover. The Deluxe is $30; so not so cheap either.
So let me share the poor execution of the pedicure service I just received today. I walk in a little before 4pm (so not near closing time). Two other women were already in their chairs having pedi's done. I pick my color and I'm shown to my chair. I briefly look around to see if Cindy is there but she is not. The other tech I usually see if Cindy isn't available is already working on one of the other women. I think to myself "no biggie". I've been going to this salon since 2008 and have never had a poor experience. Most of the techs are familiar to me. This tech today however was not a familiar face so I'm thinking he's just new to the salon.
So I'm enjoying my massage chair (which BTW are new ones but I'll go more into that later) and I'm in my zone right away. He buffs, files, scrubs my soles for a couple of mins then rinses and drys my feet and legs. He grabs lotion and starts "rubbing" it into my legs. No oil.....so the lotion obviously absorbs into my skin and he's still "dry rubbing" with his latex gloves. WTH!!! does the same to my other leg. No, I don't say anything, I just waited to see what he would do next. Nope, still no oil. Usually the tech squeezes lotion and then squeezing oil and then massages the mix for several mins. With a true massage the pedi from start to finish usually lasts 45 mins. Nope, not today for me. He then grabs and starts the hot stone massage which is also very quick. All the while I'm just staring at the client down the row getting her fabulous LONG massage on with my backup tech. (Sad Face and pouting inside) This guy never even asked me which pedicure I would like!!! All the sudden, I'm all done. Polish and all; no turning back now. The 2 other clients that were there before me were still there and I was walking to the front to pay....thinking to myself I better not get a bill for $30. I immediately grab a brochure at the front to see what the basic massage SHOULD cost me; $20. I do in fact receive a total of $20. As I'm handing over my debit card, the receptionist asks how my service was today. Okay...you asked so I'll tell you. I made sure to share my experience in a professional manner though yet expressing my disappointment. I let him know I have been going there for years and usually see Cindy. He tells me Cindy is on vacation. Okay, I let him know that I was not expecting a basic pedi. I am always asked which pedi I would like, today I was not given that option. So yes, I did not feel embarrassed to sign my receipt and leave a $2 tip (10%). The basic pedi was even executed with effort in the massage (dry rubbing).
Okay, so will I be back???? YES, I will BUT, my takeaway from this visit - I will never go with any tech that is unfamiliar to me if Cindy is not there. This guy must have not just been new to the salon but NEW in general. I wish I had his name to share so you know who to absolutely AVOID but I will be sure to get it my next visit and update this.
Okay, so on a POSITIVE note, I really like this salon overall. Its bigger than any of the other nail salons in Surprise. Its also nicely decorated, clean and organized. The chairs I mentioned before, well they recently got new ones. I have no complaints about the previous chairs though. Because it is bigger the pedi chairs are comfortably spread out so I don't have to sit so close to other clients. (Especially if they have nasty feet).
Prices are reasonable too.
Pedicures from $20-$50
Manicures from $15-$18
Gel mani from $25-$35
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