The food is very, very good across the board. Really enjoy the sushi, the dumplings and the spicy pho. It's a bit pricey but not outrageous. Service has been consistently poor, but has trended upward - it was horrible at first. In a nutshell, the food was good enough that we came back hoping the service would improve - it doesn't seem to be the servers themselves - the problem seems to be that the restaurant is consistently understaffed. Expect long waits for seating, service, and food, even if it doesn't appear busy.
One huge plus for the service - a waitress gave my group a detailed explanation regarding potential traces of shellfish across their menu. As someone with an allergy, it was really refreshing to see someone treat it seriously.
Update: went back due to the managers response to this review. It was our worst experience yet :/