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  • POOR MANAGEMENT, SERVICE and CARRY OUT. I am really sad to write this review. We actually sometimes travel from NY to Charlotte just to eat Fried Chicken at this place and of course stay at the Ritz and enjoy the pool and spa, but that's besides the point. This trip I came with my Mom and daughter to go furniture shopping in High Point. We ate fried chicken twice in 3 days at Leroy Fox and decided to take some home on the plane to my husband and father. We ordered two winner winner chicken dinners which is basically two whole chickens and 4 large sides. When we got the food we didn't check it to make sure it was correct and to our surprise we were missing a whole chicken. We didn't realize this until we were back in Brooklyn! I called and the management was pretty rude telling me we must have lost it or misplaced it and they were sure we had it because the staff said they put it in there. Do you REALLY think your staff would admit if they forgot to put a whole chicken in a carry out bag???? Do they really think we would call to try to get a free chicken????? Do you think that many to go containers can fit in one bag, which is what we were given....1 bag? Come on people. These people need to go to Customer Service 101. We didn't even want our $$ back necessarily, but some acknowledgment of the problem and apology or offer to fix it would have been appreciated instead of being made to feel like a crazy person trying to get a free chicken, lol. Other problems we had that day was our server was so new she didn't even know the menu and messed up our lunch order and the breasts and wings were dry and way over fried by the kitchen, which btw has happened many times but we usually overlook it because they will correct the problem and bring fresh chicken out. The other BIG MISTAKE on their part is they put the 1 chicken we did get in the to go containers right out of the fryer and brought us the to go order right after we started eating. They should have let the chicken sit to cool down before packing it. AMATEURS!!!! We ended up with 1 soggy chicken back in Brooklyn. We used to tell all of our friends and colleagues who live in Charlotte and New York about this place. We can no longer do that as we wouldn't know what kind of service, treatment or quality of food they will get. GONE DOWN HILL LEROY SINCE WE STARTED EATING THERE 4 YEARS AGO!!
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