This was the first time I had EVER had an eye exam so I have no prior experience to compare to. Making the appointment was easy (online) and it seemed easy to find the location/parking. Everyone was very nice and helpful answering my many questions. I saw Dr. Radke and she was great! Explained everything I wanted to know, on time, and very friendly. I opted for the $35 Optomap since I had no idea what the dilation would be like. I liked being able to see the picture of my retina and have everything explained. I didn't think their selection of glasses was that great. I ended up going to several places to compare prices and found something elsewhere. However, they were very helpful in explaining what I should get and why. I will definitely go back again!