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| - We go to Pampas in Planet Hollywood Miracle mile area often, we recommend it to friends coming in to Las Vegas. In act I even suggested my friend use Pampas for her reception dinner after her wedding dinner coming up this spring (probably 40ppl).
Pampas has high quality food (wish they'd stop pre-dressing the Caesar salad though) & good quality meats. When I brought friends from MI here this past Feb we really enjoyed the fun made to order drinks that the lady makes at her cart-going table to table (fyi-2 of the ladies that work there are past Olympian's in Volleyball).
We always get great service & very pleasant ... not the case today... from the get go our server "Kelly" was rude. She spoke to me in a very condescending tone... kinda like she was annoyed with me. I am one of those people who doesn't like bloody meat. I had asked 3 different Rodizio's if I could get some cooked a little more. Typically this is no problem. I was sitting & waiting & sitting & waiting (probably 20mins) while everyone else got their mid rare meats. I finally saw the server again & asked her I she could please check on this for me. Instead she went off on me! I saw the people at the next table look over toward our way because of the tone she had used with me. "Well it takes more than a minute to cook it!" spoke very sharply & LOUD. I am normally not a drinker & try to stay clear of sodas. Kelly was good at refilling our water & taking away any dirty plates, this I will give her. But she is also very good at being rude to customers. Yes, I had a coupon... I know a guy who's wife works there, she said "everyone uses coupons there-not a big deal" If the company didn't want people to use coupons then they wouldn't give them out. It is NOT Kelly's place to judge me for having a coupon! Actually I never mentioned the coupon. When our bill came it was for dinner price (we came while it was still lunch price but ran over into dinner) And it said Wingate on it. I tried to get her attention but couldn't. As the mgr Kate (who is awesome) came by I said "I believe that I have someone elses bill as it also had sodas on it" All of the sudden Kelly emerges & snapped at me that's how it's done when it's THAT coupon... I said "but I don't have a wingate coupon" her reply- a sharp "yes you do, that's what you told me!!!!" I had never mentioned any coupon at all to Kelly. She walks away clearly irritated at me. I said to Kate that this seriously is not my bill. It actually would have been cheaper but I'm not trying to rip anyone off. Kate took it to Kelly... Kelly redid it, again for dinner. I said to Kate, we came at lunch time. Kate said she would take care of it. This time Kelly pretty much slams it down in front of me & it now it the same dinner bill but with 3 copies. She walks away without saying a work-her attitude said a lot though. I then go to Nelly the awesome hostess who sat us with the bill. She said "oh no, you 2 were definitely here before dinner started" Then Kelly says to me, once again rude as can be... "I was told by the manager to make it for dinner!!!!!" which I know was a lie. I did get it fixed to lunch. We tipped on the total bill before the discount. We tipped on the bank card so she would be forced to give the rodezios their share & we tipped about 18%-20% on the pre-discount price. I understand that the meat rodezios might have forgot me. BUT the attitude & rudeness that I received from Kelly was uncalled for.
I will go again, I will continue to tell friends about Pampas, I hope that my friend does have her after wedding dinner at Pampas. I will just make certain to request NOT to have Kelly as my server & I will tell my friends to request not to have her as well.
I definitely recommend this place, it is yummy & actually a good price for being on the strip. They have coupons & deals online, thru out the casino, on groupon, on restaurant.com. The people who run it realize that it's cheaper to do coupons than it is to pay for commercial time.
So my advice to anyone reading this.. go to Pampas, enjoy it, it's great there but request to not have Kelly as your server. You want to enjoy your meal experience... a Brazilian Steak House is an experience. Just don't have Kelly as your server or your experience will be ruined! And by the way, it was steady there but not so packed that Kelly was over burdened. I have worked in restaurants in my life (I even went to culinary school) there was no reason for her nastiness!
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