I've come to this panera once a month or so and each time I feel as if it's 6pm or after, they always run out of bread bowls or whatever item I enjoy. I'm not sure if the lady working the register was new or not, but she told me she wasn't sure if she could add a bread bowl to my soup for the pick two option. I found this quite confusing. Also, when I asked iced tea flavors since I couldn't see it on the menu with the light shining so brightly, she told me she wasn't sure. If that wasn't frustrating enough, after my order was placed through and paid for, I was told there were no bread bowls left, so they thought giving me two pieces of bread on the side was compensation. I should have been given my money back or some type of compensation for a better replacement for what I paid for. I'm sorry but this was poor service in my opinion and I do love panera, but I'll be taking my service elsewhere in the future.