This is a good place to shop if you're lucky enough to not run into any problems. The customer service here is by far the worst I have ever experienced. Being in the service industry I understand that mistakes happen, but Ryan's pet supplies has done absolutely nothing to fix the numerous problems we have had. Myself, and other customers have left numerous messages with NO CALL BACK. And then once we called AGAIN and demanded to speak to someone after they charged us when I RETURNED ITEMS, they gave me no apology, no sympathy or concern to our issue. Which keep in mind has not been our first or second issue with Ryan's lack of professionalism and customer service. We have been taking our business to groomers choice and have found them, and their rep to be very prompt and PROFESSIONAL.