Sleazy sleazy crooked sales reps here. Avoid this place if you are looking to get any assistance with your account.
"I'll remove the insurance on your account after you upgrade the line."
This seriously came out of the mouth of a sales rep here. You're telling me that you can't remove the insurance because I'm telling you to? I have to upgrade to get you to do something for me? Hahahahhahahah these crooked sales reps have serious balls to say this to people. Don't be suckered and either call customer service or just do everything online. I've noticed T-Mobile stores have the worst sales people of all the carriers.