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| - Expectations - Trendy, overpriced, excellent desserts, good service.
Reality - Trendy, overpriced, good deserts, mediocre service.
Trendy - We saw the guy from Say Yes to the Dress and everyone in the place was dressed for painting the town slutty. Several bachelorette parties made the place way too noisy.
Overpriced - Two deserts for thirty dollars, small (really small) martini's for $16.00. Cheapest wine by the glass $9.00.
Desserts - We expected to love the lemon raspberry dessert pizza and the cookie dough ice cream sunday. We didn't love them. The ice cream was great, the excess whipped cream was overkill. The sauces skimpy. The Pizza was interesting but could have had more flavors. Portions were huge and two desserts for three people was too much.
We made reservations through opentable for 8:45. We got there at 7:30 and were rudely told they could not get us in earlier even though it appeared they were seating walkins within 45 minutes. We went to Bellagio for a while for the water show and conservatory and arrived back at 8:30. At 8:45 we were told it would be a few minutes. After they sat "Say Yes to the Dress" star Randy Fenoli without a reservation and noting there was a "reserved table" of 8 empty for over an hour, we started to get antsy. Seriously, don't take reservations if you cannot meet them by at least 15 minutes.
At 9:00 we were told they were resetting our table and it would be a minute or two. At 9:15 we asked again and this time they took us as if they were awaiting our inquiry rather than letting us know they had a table. The lobby was LOUD with pounding top 40 dance songs blaring. There was a small 2 person couch and two tree stump chairs to sit on in the lobby. Once seated, our waitress said hello but after we asked for a minute to review the menu, we didn't see her for at least 10 minutes. We ordered and then another 15 minutes for them to make our food. In the meantime, we received the world's smallest glass of tap water in the world. Seriously. No one refilled our water until after our food was served and then only when we were almost finished.
The food our neighboring tables were getting looked ok but the Burgers looked undercooked and I saw at least two people send back their food.
In short, if you like trendy places to be seen and see stars and large desserts, Sugar Factory is the place to be. However if you prefer service, value and timeliness, avoid this place.
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