We came here twice from North Phoenix as the Scottsdale location was moving & had little left in the showroom.
I have to admit I read a lot of negative reviews online about Ashley's that I was majorly concerned. I was honest about what I read online to the salesman and he explained the construction of the pieces (he flipped them over!) and even threw in a free warranty for the leather couches we purchased. We were able to mix and match our master bedroom set by removing certain pieces we didn't want and adding an extra nightstand and mattress. Plus they had a promo going on that if you spent a certain amount of $$ you received a free TV - something we had already planned on purchasing! Major bonus!
The downside was the pieces we wanted were going to take over a month to get to us. A pain, yes, but it did give us time to sell our old stuff and prepare for the new items!
All items were delivered on time and the men who came were very nice. There were a few blemishes on the pieces (you have 3 days to inspect the furniture and call in any defects). We scheduled our appointment for the repair tech but the earliest they had was 3 weeks out. He came yesterday and was very nice and fixed the issues.
Overall our experience was pleasurable and I actually would recommend them to a friend.
PS. We did get a thank you note from our sales guy as well! :)