It hurts me to give this place a 4 out of 5 stars. It really does. Probably one of my favorite restaurants in Charlotte.
That being said, the last two times I've been there I've made poor choices in ordering. I would recommend steering away from the crispy duck breast any entree specials that include veal. The duck breast was anything but crispy. Try a half inch layer of fat. And the last time we went the waitress raved about the veal special they were having. My boyfriend and I being regulars to the Custom Shop and knowing their typical portions, both ordered the veal plate. Let me tell you, this thing was offensive. It came out looking like a pizza pie. Pounded veal, wrapped in prosciutto over a "bed of greens". Thinking about it now makes me a little queasy. We both felt sick for the next 24 hours after only finishing half of our plates. Greasy, heavy, flavorless and in general very unappetizing.
Now, the veal episode aside... the Custom Shop usually never disappoints. Their scallop dish is to die for and their beef carpacchio with fresh ground horse radish is my favorite in the world.
This place has the ambiance of New York City with an industrial building feel coming through. The wait staff is always knowledgeable and friendly - really making it their goal to make sure you have a good experience.
Overall we really do love this place and I'm sure you will too!