The customer service is very poor. When you first walk in you're greeted with a a scowl and arms crossed from a women who seems rather impatient. There's a sign posted saying "no cell phones while ordering." Even if you need to read an order off of your phone, she will ask you to go to the end of the line and memorize the order.
Aside from that, the Ortega burger is amazing paired with some onion rings and an ice cold drink. The food usually comes pretty quickly even when it's really busy. The restaurant has a very open space with some outdoor seating as well. I use to come to here exclusively for the ortega burger, but the cashier every-single-time has been so rude. Not only that ive been charged incorrectly twice. At this point i'd honestly rather just go to wendy's for a burger.