Great great food, but horrible service .
I went today after a long hike at Res Rock Canyon with my 2 yr old and a friend. The atmosphere was pleasant. The hostess greeted us with a friendly face and quickly sat us. We asked for a booster seat or high hair and they didn't have but two in the entire Resteraunt which were being occupied. So my son had to eat in his stroller.
They were prompt to take our order, but had no kid friendly items. When I asked for rice with just chicken for my son they were "unable" to do that.. Weird I know.
So essentially I had to order a chicken bowl entree for him and pick out all the ginger, pickles, cabbage and peppers so he could eat .
The appetite came after our meal and we didn't see a waiter again. We ran out of water and napkins.. No good when eating with kids.
Finally after our bowls had been empty for 20 minutes the manager came out to greet us. He is a very nice man with great manners. We told him the food was excellent but his ratings online could be higher if customer service was better. He essentially said "it's a family business" and it is what it is. They are of Asian decent and customer service isn't there forte."
Isn't that why they hired you??? Confusing I know!
We paid and received more water finally and left.
I would definitely come backs the food, when I'm in no rush with No child. But other than that, think twice when eating with kids.