When you think about the last time you had outstanding service, you tend to think about a special meal out or attentive hotel staff. This weekend, I was actually shocked at the cheerful, quick, quality service I received from the crew at CalAlta Auto Glass. I think that some of the restaurants around town could send their staff here for training!
My boyfriend and I each took our cars in to get windshield chips repaired. I had 3 chips - 2 of which 'came with' the car when I bought it recently. The guys took a look and told me that the old chips had already been filled, so I only had one left to fill. I had no idea that the old ones had already been filled and I can easily see another shop charging me to "fill" them.
We had a groupon for 3 chip repairs. It just happened that my bf had 2 chips filled while I had the one. They allowed us to combine the invoice from our two cars and pay with just the one groupon (side-note: this is by far my best experience ever at a place while using a groupon!). The entire process, from pulling in to leaving, took no more than 10 minutes.
Sure, the waiting room isn't luxurious. But when you spend so little time waiting, I'm quite happy to let that slide. I'd rather a company spent its money recruiting, training and retaining outstanding employees then buying a nice couch any day.