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| - I worked with Erika (maybe I misspelled the name, perhaps it's with a "c"?) and she was thoroughly knowledgable about the 2012 Ford Focus I wanted to buy (this was in Oct. 2012). During a test drive, she helped me sync my cell phone via bluetooth and showed me how easy it was to stream music wirelessly through the stereo. That's not a level of expertise I expected.
There was absolutely no pressure, Erika knew what she was talking about when discussing the car with me (I did many hours of homework first), and I was so impressed that I bought the car. More than a year later, I have not one complaint. I signed up for an extended warranty but I haven't had a single claim against it.
As an example of how great this car is, even the tires they gave me lasted for more than 30,000 miles (I drive back and forth from Phoenix to Yuma on a weekly basis, so I've done 35k+ miles in 15 months) before needing replacement. I was so pleased by the experience and I'm so happy with my car that I would not hesitate to buy from them again.
I wouldn't write off the bad reviews as they may be entirely legitimate, but I was COMPLETELY SATISFIED with both my experience and the car I bought. If you get a sales person there who doesn't give you a good vibe, then go with your gut. I had someone who was excellent, they lived up to the "no haggle" advertising, so I bought the car and I've been thoroughly happy ever since.
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