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  • My first experience there was ok with an older gentleman who helped me find the right corrective shoes for my funky walk. Last time I went back I was helped be Nate, and I won't be returning. I bought a pair of shoes and noticed a sign that said "20% Off all apparel with purchase of full price shoes". Directly below the sign hung some nice socks, so I went to grab some and was informed the discount doesn't apply to socks. That's fine as I'm sure it probably says that in the fine print I didn't bother to read. However, being a Customer Service Quality Specialist by profession, I did jokingly comment that "C'mon... You can't hang the sign directly above the one item it doesn't apply to. " This must have struck a nerve with Nate because he quickly and arrogantly responded with "We can, I will, and we did. " It's interesting to me how much business can actually be lost with just one single irresponsible and inappropriate statement. I will never give my money to them again so long as there's some snooty kid getting a cut and it remains acceptable to respond to customers that way. He did make it a point to mention earlier that he's part of they family which owns the business so he does get commission. My husband, kids, friends will never shop there again either. I wanted to take the shoes back and get a refund, but realized I'd just be wasting my time since they obviously don't care about my $130 anyway. There are plenty of other places to buy running shoes and most of them have lower prices. I can, will, and did decide to take my money elsewhere from now on.
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