The rating of this specific location is really based on which wax-er you get. I've had anywhere from a three to a five star wax at this place. Mostly fours though. The three: I got home and noticed I still had a patch of fuzz on the back of my leg and went back in for a clean up. When you go in for a clean up strip they usually do the surrounding area too. Clean up appointments can inly be made within a week of your original wax so inspect yourself prior to that. The five: prepped my skin with spray, sparkled a nearby area, treated my skin afterwards with slow grow and lotion. So if you get a wax-er that you like make sure you know their name so you can get them again. Avoid having to hold on the phone and make your appointment on their website.