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  • The ONLY reason for this 5 star review is because of an employee of cox, Alisa ID# xrxalcan. If there were only more like her I would be much happier with choosing Cox For our cable/internet service. Had I not finally gotten her as a represenitive on the 5th day of difficulties this rating would be 1 star and very negative feedback! We moved into our new home last month and had cox here to set up and transfer our service. An hour after he left our cable went out. For 5days, hours of hold time, numerous explanations and excuses etc. etc we went without cable. Nobody could solve the problem even disconnected us after holding for several minutes. There was a complicated issue with the service but Alisa genuinely cared and was determined to solve the issue for us. Even offered to come in on her day off if the problem didn't get resolved by the next day. It was her dedication to her job and customer service that had our cable up and running within a couple hours. Thank you so much Alisa! And if Cox is reading this they need to hire more just like you. Alisa needs to be in management and do the hiring for cox! Excellent Job.
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