My son loves Ms. Lori! She is the first person my son has never cried for, she's extremely patient with him. I would never consider going anywhere else. We've been using her for a year now and she's always able to fit us in. My son is 3 and refers to her as "the nice haircut lady" and the only one he will go to. If your considering booking an appointment with her- do it! I promise you won't be disappointed. Her cuts are also amazing, anything I have wanted she has done! If your son gets anxious she shows them the buzzer and let's them know it won't hurt them, which is incredible because that's what my son was afraid of. Her prices are great for how wonderful she is!