I described my first experience with this shop as good, yet a little chaotic and unorganized. At first I thought it was just because they were busy...but I now have a sneaking suspicion that the staff just isn't very bright. I recently called this shop to order a very small flower arrangement for a cake (think the size of a corsage). I was going to email the lady I spoke to a picture of what I wanted. When I asked what her email address is, she said "bellagracefloral.com." I said, "No, not your website, your email." Once again she said "bellagracefloral.com." Fast forward 10 minutes when I'm STILL trying to explain to her that there is a difference between an email address and a website. Somehow she solved that brain buster and she asked me about my budget. Her response was "For under $50 there isn't much I can do for you." She didn't ask any specifics about what I was interested in before completing writing off my request. I decided to make my own arrangement and it cost me less than $15.