I've read where the wait times are upwards of an hour or more, however, I have not experienced this. The longest time I have waited is about 20 minutes. Dr. Rotenberg met with me about my torn ACL. He was kind, took the time to answer all of my questions, and made me feel (as comfortable as possible) about the pending surgery. All of the staff have been more than gracious at every appointment. The surgical team was over the top! Specifically, Dr. Rotenberg, Dr. Walsh, Rosie and Art. I recommend Dr. Rotenberg for anyone who has a knee injury.