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| - Where to begin... Needless to say, this was about the worst experience I could have ever imagined with leasing a home that was 12 months old when the tenants moved in. After our tenants were in the home, every single interaction I had with this company was disgraceful. It's hard to even begin to explain what happened here, but needless to say I will make it my personal mission to tell as many people as possible not to work with this company.
Maintenance issues were simply forwarded from the tenants (at unprecedented levels considering the home was less than a year old, which, despite my attempts to get them to enforce their own policies on "frivolous maintenance requests" never happened), which resulted in over $1,300 in "repairs," many of which were NEVER authorized by me. Upon investigating, the repair company they use will simply show up, do the work and send you a bill and you don't have any say in the matter. In the year we had these tenants, I spent over $500 in unauthorized charges for LINT REMOVAL FROM A WALL. Again, the home was ONE YEAR OLD When asking for clarification or follow up on a maintenance request for vague things such as "dishes aren't drying in dishwasher," I would never hear back but simply receive an invoice for work performed. It was absolutely ridiculous. When attempting to fight it with their preferred repair company, my attempts to reach anyone would go ignored.
Then, we had about 5 requests for our dryer and authorized work every single time to be completed to fix it. $600 later and the tenants were still complaining it didn't work. I requested SOMEONE from this company visit the home and tell me what the issue was as maintenance requests were simply "dryer doesn't dry." Did they go out to the home despite my many requests? No. Did the repair company used by Renter's Warehouse who replaced every single part in this dryer warranty the work? No. In fact, when the repairs were done and maintenance requests were put in THE VERY NEXT DAY, I was told by renter's warehouse that "this can happen." No. It doesn't happen. Dryers don't break 5 times in a matter of months. Did anyone at Renter's Warehouse attempt to do anything to figure out how to resolve this ongoing issue? No. I was told they were "done dealing with it and I don't have to rent to these tenants again."
Which was funny because when I had them draft up paperwork for the potential sale of our home stating the tenants had agreed to vacate early if it sold, they included in this paperwork that the tenants would only move out IF WE REPAIRED THE FREAKING DRYER. Tell me why a maintenance issue my own management company refused to address any longer somehow weaseled its way into an unrelated legal document? When I called them out on this, they simply disappeared and never responded to me again for months with this paperwork having never been completed. That's right, I was unable to actually list my home for sale because of this company.
Needless to say, a month later, ANOTHER request was put in to fix it and I had to replace the dryer. After all the repairs were made that no one stood by and no one would investigate directly. $1300 down the drain.
The best part about all of this? This is only the beginning of what we've experienced with this company and our tenants moved out 3 days ago and they won't release my keys. Icing on the cake, huh? Now I get to pay to re-key the home after all of this.
I don't know how this company stays in business treating customers this way. I've never been through a more frustrating experience in my life and will never, ever recommend this company to anyone.
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