No star actually. Very RUDE customer service! My family was here to purchase an extra phone (we have a family bundle type of plan) for elderly parents, were looking for an inexpensive phones but staff was dismissing when asked for cheaper phones and kept pushing to get an iPhone7. Really?!! Is this your marketing strategy?? Told us we CAN'T get cheaper phones because it's just $6 a month and they are pretty sure we can afford more than that and just get iPhone 7. My family has been an At&t users for years until that moment when their staff was just really rude. Again, Shame on you! This is the most horrible at &t branch!