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| - My husband and I had a good experience the first time we visited the Mayo Clinic emergency room. It wasn't incredible but Mayo is well known for providing a great experience it definitely has a different price point than most hospitals.
This is what brought my husband and I to Mayo Clinic in Phoenix.
The second visit we experienced in the emergency room was last night Saturday the 27th. It was about 11:30pm at night when we arrived and we left shortly after 2am in the morning.
We always enjoy that the Mayo Clinic is focused on providing quick service. We also love that the waiting room is not crowded with people.
This night in particular seemed to go smoothly in the beginning but at the end of the night we realized that we were not welcome at your hospital, and frankly I don't want to return.
My husband had been complaining of chest pain and constant belching as well as headaches and back pain. I was worried for his heart, that he could have a possible hernia, gerd, etc.
My younger brother has brain cancer, he suffered a massive stroke at 17 years of age that dramatically changed his life. That being said, I am always an advocate for people that
are experiencing any sort of illness to get medical advice even if it doesn't seem life threatening. It is better to be safe than sorry. I do not feel that your hospital possesses or supports that mindset.
The doctor that saw us was rude, her attitude seemed as though we were bothering her. She seemed condescending. She kept asking why we didn't just go to a primary. (At 11pm at night...?) We have an appointment this coming Friday for him that was the soonest he could be seen by his primary. She wasn't taking us seriously but then she ordered a chest x-ray. The nurse accompanying her was very pleasant and nice. The x-ray tech was friendly.
I was ok with the doctor being rude I know she probably thought we were being dramatic because we came to the ER and she see's a lot of patients, but there was no patients other than one person. It's not like she needed to be busy with someone else that had a worse medical issue. We were being extremely kind and compliant. We simply wanted to make sure my husband was ok.
What really made us upset is that we got a visit from the "hospital manager" at the end of the appointment.
I'm not sure of her name. Long brown hair.
She used big words asked a lot of questions, asked why we didn't receive care from the primary and asked for his name and the address. She was looking at us like we were not welcome even though her tone was seemingly polite. I can tell when someone is delivering an open gesture with no intention of being sincere.
BASICALLY, in common English, she said:
"We will help anyone, BUT because you have Medicaid you're not welcome here even though we take that insurance, and we suggest next time you see your primary."
I could not believe that had come out of her mouth..
If I had not been so tired and it wasn't 2am, I would have addressed this immediately.
I can't believe we were treated this way because we have Arizona Medicaid and we are in our early twenties. We look young and broke and apparently that is not welcome at Mayo Clinic.
This is absurd.
We are trying to get pregnant and I would have loved to deliver my baby here.
ALSO, my uncle is a millionaire, believe it or not. He spend thousands of dollars out of pocket at this Mayo Clinic Phoenix location for my aunt that has a lot of neurological issues. They travel from Texas and frequent your hospital. YOU better believe I will be sharing our experience with him.
We will not be returning, I can't believe how we were treated last night.
Don't you think that if we thought something minor was happening we would have waited until Friday for him to be seen?
I have a bad taste in my mouth right now about Mayo Clinic and I am very upset as is my husband.
What came out of your managers mouth last night sounded like discrimination to me.
NOT OKAY, not worth it.
Go somewhere else. I would expect this at another hospital but not Mayo....
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