We have been taking two of our dogs to Puff and Fluff for a few years and have always had good experiences. I decided to bring my third dog, who doesn't have a very long or thick hair, for a wash and brush. We were very specific about how his hair DOES NOT grow back and he gets cold easily. I was shocked when we arrived to pick him up and they brought him out and he was completely shaved! They even went deeper into the back of his neck to cut out the mohawk he had since he was born! They apologized and and didn't charge for his haircut we didn't ask for. The pictures are before and after. I'm upset about this violation and so is my little dog. I can't imagine ever trusting this place with my kids again.