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  • I was planning my wedding at Bonnie Springs. I had everything booked back in January 2014, I was told "your time slot is marked off on our calendar", and that i would be receiving a call 2 weeks before my wedding on April 12th to confirm everything. I was so excited, spent quite a bit to have invitations printed with their address, the date of the wedding, and the time. All of my friends and family were flying in accordingly. I gave them a call on April 2nd 2014 because i was worried that i hadnt heard from them. I was told they would have to call me back with more information. I sat around and finally they called back. The woman i talked to told me that they had no record of my conversations with the woman i talked to back in january and that they didnt have me on their calendar whatsoever. Therefore, someone else had already booked my date and time.... Naturally i was upset, but it would have been easier to handle had the woman I spoke with on the 2nd been even slightly sympathetic. Your telling someone that their wedding fell apart completely 10 days before the ceremony and you cant even say the words, "Im sorry"? She was very rude, not offering any kind of explaination, or offering any kind of compensation for my wedding falling apart. In fact, she tried to raise the prices significantly higher than I was originally told back in April. Needless to say, we have found a different venue for the wedding. They lost not only a ton of income (40 people would have attended, spent the day there, rented hotel rooms there, eaten there, etc.), but they lost loyal regular customers. I will never return there or advise any of my friends/family to book events there in the future. Im just appalled by the lack of customer service.
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