Traded in my 2017 Honda Accord in April 2018 for a new truck! Santander called me and said Heggs check was returned due to insufficient funds and even sent me proof of that! I call Heggs and they tell me the check has been cashed and refuses to help me any further! I call and ask to speak to Mr. Heggs and they just put different people on the phone and refuse to let me speak to the owner! All I want is my car paid off as it should have been paid off a month ago! Now I have late payments on my credit and Heggs could care less!! Bear is the financial guy that tokk my trade in! Levi is the sales manager that talked me into this bs! I suggest no one trade in their vehicles here! And when I asked why they had insufficient funds and couldn't pay off my car their response to me was 'we got your funds' but they don't have the funds to pay off my car?! Breach of contract and damages! Emailed the general manager multiple times asking to speak to owner as well! Randy Pierson called me and said he would have the owner call me the next morning an still no call from no one! I have to call them and then they just put me off with no answers! You lied to me Randy!