About 2 years ago, I went here to get an MP3 player and the associate talked me in to getting the extended warrenty. Basically, you pay something like $50 and if you decide you want to upgrade your product, they apply the original purchase price towards your next purchase. Sounds simple enough. Wrong! Turns out, I'd have to ship the player back to their distribution site and wait for them to issue a card with the balance on it. This was not how this product was explained to me.
But my frustration doesn't end with this silly policy. The employees here are always more focused on making calls on their cell phones and then get pissy when you start asking questions.
If you don't know your products, get educated on them or find a coworker who knows. Don't just say "Um, I really don't know" and turn around on me.