I have heard many horror stories about contractors from home warranty companies and let me tell you that this is NOT one of them. I sent my request through my home warranty company in the morning and I received a call within an hour from Mark. He was able to send someone within the next 2 hours to come take a look and, mind you, this was not even an emergency. Daniel was the technician. He was prompt, presentable, and courteous. The problem was with my dishwasher. Water was leaking into the washer from my sink, and while the solution was fairly simple, he went above and beyond by advising me how to disinfect the dishwasher. He actually did it for me. He recommended what I should be using to clean the dishes and he tested the water temperature and determined that it was not hot enough so he actually adjusted my water heater. This is a family owned business and I will definitely be using them again in the future. Great service!