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| - My husband made reservations for us to go here on our wedding anniversary. At the time, Yelp and their other sites on TripAdvisor, etc., said "yes" to the wheelchair accessible option. When we arrived, there was no ramp, and they said they could perhaps get busboys to lift him inside (which is obviously impossible with a power chair). My husband asked the manager why they advertised themselves as wheelchair accessible if they weren't, and she said they've never had a problem because busboys have always just lifted customers in wheelchairs into the place.
That's unsafe and unacceptable service, and also does not in any way mean that a restaurant is "accessible." They did not apologize, or indicate that it was an issue on their part in any way, or express anything such as "I'm sorry for the inconvenience." The hostess and manager were both very rude, and the manager was hugely unprofessional for such a "nice" place. It was embarrassing for them, and I don't understand how they can justify not even having a cheap portable ramp for customers...that just seems ridiculous, especially given the fact that many older customers go there. I've never heard of such a thing at a nice restaurant, especially not without an apology. We went to Pier W instead, much better and more professional service.
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