I have so many negative things to say about this store I do not know where to begin. First let me say that everything is relative. People who rate this store highly possibly do not know what else is out there. I moved here almost two years ago from the southeast. Publix was my regular store. So the bar was set very high from the beginning. While I cannot speak for the other Smith's in the area, this is my regular store because it is so close. The store is dirty, especially the front entrance area. They are frequently out of items, especially sale items. The customer service desk only has one person working(very hard) no matter how many people are in line. This is CUSTOMER SERVICE people. The rotisserie chickens are left out no matter when they were cooked. I have seen chickens over 8 hours old! At Publix they were rotated out after 4 hrs. The lines can be really long even with closed registers. There are rarely baggers, and I tried to help one day, but they were out of bags! Really?! While the prices are generally lower and the people are friendly, all these little things add up to a less than satisfying shopping experience.