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| - I have never been treated so poorly as I was last night by ANY restaurant. As you can see clearly on their yelp page they offer take out with no restrictions listed. I also saw that although their bar opens at 4 the restaurant does not open until 5. I got my order together for 4 people which would have totalled approximately $100, and called at approximately 5:15 PM on Saturday. A person by the name of Dan answered the phone and sounded pleasant, so I explained I was calling to place a take out order. He abruptly stated that I could not place a take out order. Surprised, I'm sure I said something to the effect of "pardon me, did you say I could not place a take out order" He immediately sounded agitated that I would dare question him and went on to explain quite rudely that I could place an order but it would be several hours before it could be filled because they have to take care of their inside customers (which I assume mean the ones that are eating on site). I was so shocked that a new business would be even close to this kind of service, that I did retort that I would think a business would care about all of their customers. I explained to Dan at that time that I was placing a take out order because we have a terminally ill person in our family on chemo that cannot go out in public let alone in weather at 8 degrees. He then retorted very nastily something to the effect of "well how am I supposed to know that, I guess I can make it happen, what are your two orders?" I was still so taken aback by the entire caustic conversation that he set the tone on that I was literally stunned into silence. I told him the order was actually for 4 at which point he was really irritated. I expressed my dismay at the entire conversation, and he then asked me "well ma'am have you ever tried to run a restaurant?". At this point I let him know I would make other arrangements. Ok now a little back story on our situation is that we heard of this restaurant and their excellent food, had a discussion with the above mentioned family member who said they would love to try it. So we spent 2 weeks planning around chemo & holidays of going and being able to do take out based on this restaurants advertising, never imagining that they obviously don't believe in good customer service as apparently they think people only patronize businesses for the quality of food. However, I cannot even speak to that because I was not "allowed" to place an order. All I can say is this, either Dan needs to find a new line of work or the restaurant needs to work on Staffing or they need to properly advertise their services. Not only at this point has the restaurant lost this $100 business, but more than that they've lost my respect or any future business or recommendations. I also feel that customers should NOT have to explain themselves or special circumstances to a business to get fair and equitable service. Just like you Dan, how was I supposed to know you can't handle take out orders when you advertise without the qualifications. Granted I have NOT run a restaurant but I've been in customer service for almost 20 years and NEVER would put the burden of my job on my customers or make them feel as though they bear the responsibility to know the inside and outside of my operations. Shame on you, shame, shame. You have no excuse for the way you behaved. And yes, I will be posting this in every available forum. I was shaking I was so upset because we had spent 2 weeks planning only for me to have to call that family member who we can barely get to eat, who was actually looking forward to Square 22s food, that we had to change plans. I'm just utterly disgusted.
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