| rev:text
| - Wow. I've been a Verizon customer for almost 11 years now and I was very disappointed by the lack of customer service I received today by a particular rep. I did not get his name unfortunately.
This is a newer location close to my home and I was excited to finally upgrade to a newer phone. However, I ultimately changed my mind on doing so at this store because of the sales rep I encountered. Perhaps I expect more bc I was a sales rep for 6 years and I can see thru the B-S, but I think most folks would have felt a similar level of annoyance based on the exchange.
This was an easy sale for him. A cake walk. I was about to spend whatever $ to upgrade my phone and all the necessary accessories including a car charger, phone case and screen cover because I was ready to do so. Of course I'm not aware of their commission structure, but it's fair to assume he would have made $ on the sale.
Positives-Store was clean, new, and well set up. My mom worked with a pleasant, friendly sales rep the day prior so I know they do have good reps working there.
Negatives-Rep I worked with today never attempted to inquire/learn about my need as a customer. That's sales 101 my friends. He was more interested in spouting out the bells and whistles about the droid than actually listening to his customer. I could care less about a super duper top of the line pimped out phone-I've been using my LG for years now without a front that works properly, but to me, a phone is just a phone and it was time to upgrade to a basic newer phone with the credit I had.
I asked several times for a comparison between the iphone 4 and the droid. He did give basic differences which I appreciated. I learned that you don't get to service your iphone at Verizon stores, you have to go to the apple store. That was a helpful piece of information. However, when I asked about accessories and details about a screen cover he stared at me blankly and sarcastically responded "it's a screen cover." He lost the sale there. Obviously I'm competent enough to know it's a screen cover, I was asking about other features it offered and the different ones available. He also wouldn't give my Mom and I space/time to review the info ourselves, he hovered the entire time.
Perhaps I just caught him on bad day, but I was taken aback by his approach, clear sales pitches and dis-ingenious nature. I will be going to a different location to upgrade, but I did not feel listened to or valued as a customer today with him.
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