The stars are for the food. The order process is long and orders take forever after being placed. I have been here several time day and night and it never changes. Service is bad as well last time I came I waited in line so long I left, the girl at the register has to take phone orders as well as guest orders. My visit prior to that they brought out my girls food, and then mine 30 minutes later after I asked about it.
It seems to start at the top. Usually the managers are just standing around socializing with the staff, I have witnessed this on several occasions.
The only thing bringing me back is the food.