I've been here a few times, it's usually a hit or a miss on service. Ran some errands with my puppy he was good so we went in to get him a treat. Friendly service today maybe it was because Max is so friendly. I need to get his nails trimmed but I'm so nervous to do it and the girl working the front counter I believe her name was Cassidy showed me which part needs to be cut on him. He's a ham and loved the attention.. He definitely wants to go back lol but like I said its a hit or a miss I have walked out before because I couldn't find anyone to check me out. And I've waited like 15 minutes just for them to send someone to the fish tank section for me. It never seems busy when I come lol guess it just depends who's working today was great though!