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  • We recently used ACSI for the inspection of our new home. Our inspection was done by Tim who did a very thorough job. He also walked us though all the main issues and took the time to explain everything, and recommended a few inexpensive easy fixes. After we moved in I noticed that a 4 way switch wasn't working at our stairs. With all the hassle of moving, I didn't think much of it. After living there for a month it was a big nuisance to not be able to have a light to walk up the stairs at night. Last week I got an email from ACSI asking if I was still pleased with my inspection, and for the record overall I was. I called them and asked if there was anything that could be done b/c I felt the inspector should have found the switches weren't working. They were so helpful, and sent out Dave the next day! He was there promptly at 9am and stayed until the switches were fixed. He even ran to the store and bought a new switch. He was there over 2 and half hours and dealt with my kids jumping over him to get to their rooms. He was AMAZING to stay until the job was done and dealt with all of us in his way. A big thank you to Dave and ACSI for coming out and fixing this for us. It truly is appreciated!!!!!
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