I have been to this Starbucks numerous times. Never had an issue before today. The Starbucks is literally a mile maybe from my school so I go wait in the drive thru but it's taking to long so I go inside. Place my order the girl was very pleasant and polite. After waiting 5 min and seeing people who ordered their drinks after mine get there's. I started to get annoyed but I remained patient. Then the baristas started to have a private conversation, than I got annoyed because now I'm apparently invisible. I go to the counter and ask about my drink the guy stats, "Oh sorry your cup is just sitting back here." Well no shit. That was my limit told him, "I don't have time to wait, I would like a refund." As I'm waiting in line AGAIN to get my refund a nice customer saw how annoyed I was and offered her spot. Get to the cashier and by that time the guy made my drink and said its on the house. So now I'm just insulted to the fact that it took you less than 2 minutes to make my drink and I waited over 15 min! The girl at the register didn't even know how to do a return on a card, I couldn't wait any longer for her to figure it out. I left this Starbucks this morning in the worst mood. But I'm not going to let it bring down the rest of my day, I just won't return and I hope if you read this you drive an extra block to the next Starbucks. Have a great day.