The donuts here are indeed yummy. There is a good selection of products.
My issue here is the staff and policies. I've ordered birthday donuts twice online, and twice I've shown up to no order. That's irritating.
The lines are usually pretty long and I've yet to have a really friendly employee serve me. This morning I was standing at the counter and the employee came up (after a considerable wait) and raised her hand, looked at me and said "I can help the next costumer in line!" It was so awkward. She simply could have said, "Good morning, what can I get you?"
My biggest beef with this location is that they do not accept American Express. This shows that they try to cut corners wherever they can. The store is filthy, which again shows that they cut corners.