The best way to test a place like this is to go during the weekday lunch hour. Which is what I did. There was about 12ppl waiting to order and 7ppl waiting for their food. The grill guy seemed flustered and the guy adding toppings and condiments was loudly calling out people's names. Overall it took almost 20min to get my food.
I ordered the classic w/ cheese combo w/ fries. I found the burger to be a bit dry and chewy. Definitely not juicy. The fries were soggy - they were definitely not fresh from the fryer. The onion rings were just the way I like - battered not breaded and super crispy.
Overall it was just so-so. Better than Craft Burger but not much better. And its pricey too! Would I go back? Probably not.